4dno Privacy Policy — How We Protect Your Data
Your privacy is our priority. This document details how 4dno collects, uses, stores, and protects the personal information of Malaysian users.
Effective date: 1 January 2026
What Information Do We Collect?
When you register and use the 4dno platform, we collect several types of information to ensure a secure, seamless experience tailored to your needs as a Malaysian user.
Account Information
Includes your full name, email address, phone number, date of birth, and password chosen during registration. This information is used to verify your identity and secure your account.
Device & Browser Information
We collect technical data such as device type, operating system, browser version, IP address, and general geolocation data. This helps us optimise platform performance for smartphone users in Malaysia.
Payment Information
To process transactions in Malaysian Ringgit (RM), we store relevant payment method details such as bank account numbers (partially masked), DuitNow reference numbers, and e-wallet information. Full card numbers and banking passwords are never stored by 4dno.
Usage Data
We record platform activity such as matches viewed, bet types placed, active session duration, and account preference settings. This data is used in aggregate to improve the user experience.
How Is This Information Used?
Account information is used to verify user identity, prevent unauthorised access, and ensure every login session is legitimate. This safeguards your account and funds on the 4dno platform.
Payment data is used solely to process deposits and withdrawals in RM. Every transaction is recorded for verification and internal audit purposes to ensure the accuracy of your account balance.
Usage data collected in aggregate helps the 4dno technical team identify performance issues, optimise the smartphone interface, and develop new features that are more relevant to local users.
Cookies & Tracking Technologies
4dno uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us recognise your session and remember your preferences.
We use three types of cookies:
- Session Cookies — Required to keep you logged in while using the platform. These cookies are automatically deleted when you close your browser.
- Preference Cookies — Saves your language, time zone, and display preferences so your experience is more personalised on future visits.
- Analytics Cookies — Collects anonymised usage data to help us understand navigation patterns and improve the platform's design.
You can manage or block cookies through your browser settings. However, blocking certain cookies may affect the functionality of the 4dno platform.
Data Storage & Security
All personal data collected by 4dno is stored on SSL-encrypted servers. Database access is granted only to authorised personnel and requires two-factor authentication.
Data retention periods depend on operational requirements and applicable legal obligations. As a general guide:
- Active account data is retained for the duration the account remains active, plus six years following closure.
- Financial transaction records are retained in accordance with Malaysian taxation requirements.
- Technical log data is retained for a maximum of 90 days before being automatically deleted.
In the event of an unexpected data breach, 4dno will notify affected users within the stipulated timeframe and take the appropriate remediation steps.
Is Your Data Shared with Third Parties?
4dno does not sell, rent, or distribute users' personal data to third parties for marketing purposes. However, there are limited situations where data sharing may occur:
- Payment Service Providers — Required transaction information is shared with approved payment processors such as DuitNow and FPX providers to facilitate secure deposits and withdrawals in MYR.
- Legal Requirements — If required by a court order, regulation, or lawful request from Malaysian authorities, 4dno may be required to disclose certain information within the limits prescribed by law.
- Technical Service Providers — Technical vendors who assist in operating the platform may have limited access to data strictly for system maintenance purposes, subject to strict confidentiality agreements.
All third parties working with 4dno are required to comply with a privacy policy that is equivalent to or stricter than this one, and data may only be used for the purposes specifically stated.
What Are Your Personal Data Rights?
As a 4dno user in Malaysia, you have certain rights regarding the personal data we hold:
- Right of Access — You may request a copy of the personal data we hold about you at any time via our support email.
- Right to Rectification — If any information we hold is inaccurate or out of date, you have the right to request a correction. Basic details can be updated directly through your account settings.
- Right to Erasure — You may request the deletion of your account and personal data, subject to record-keeping obligations under Malaysian law. Deletion requests will be processed within 30 business days.
- Right to Object — You have the right to object to the processing of your data for direct marketing purposes at any time.
To submit any request relating to your personal data rights, please contact the 4dno support team at [email protected]. All requests will be verified first to ensure account security before any action is taken. For further enquiries, visit the FAQ ours.
Policy Changes & How to Contact Us
4dno reserves the right to update or amend this Privacy Policy at any time to reflect changes in our privacy practices, new legal requirements, or updates to the services offered. Any significant changes will be communicated via a notice on the platform or by email to registered users.
We encourage you to review this policy from time to time. The effective date of the latest version will always be displayed at the top of this document. Continued use of the 4dno platform after changes are published constitutes acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by 4dno, please reach us through:
- Support Email: [email protected]
- FAQ: Visit our FAQ section
- Your Account: Log In to manage your privacy settings directly from your profile
Confident in How 4dno Protects Your Privacy?
Register an account today and enjoy a safe, secure sports betting experience in Malaysia.